Last updated: August 13, 2026
Your Satisfaction Matters
We want you to be happy with your CoupleScan report. Here's how refunds work:
When You Can Get a Refund
- Technical failure: If you paid but never received your report due to a technical error, you are entitled to a full refund.
- Duplicate charge: If you were charged more than once for the same report, we will refund the duplicate charge.
- Within 24 hours: If you are unsatisfied with your paid report, you may request a refund within 24 hours of purchase — no questions asked.
When We Cannot Offer a Refund
- More than 24 hours after purchase.
- If the report was fully generated and delivered as described.
- Disagreement with the AI's analysis is not grounds for a refund — the report reflects the answers provided and AI interpretation, which is subjective by nature.
How to Request a Refund
Email support@couplescan.com with your Paddle order reference — it is on the receipt Paddle sent you — and a brief reason. We do not hold your email address, so the order reference is what lets us find the purchase. Your report link helps too, if you still have it. We will process approved refunds within 5-7 business days.
All refunds are processed through Paddle. You can also contact Paddle directly at customer.paddle.com.